At De Taalkamer, we believe it's important that you know exactly what to expect. That's why we've compiled our terms and conditions for you in a clear overview. Here you'll find everything you need to know about payment, cancellation, invoicing, and our agreements regarding Dutch and English courses.

Article 1. Definitions

• Cancellation: the situation in which the Client or De Taalkamer, after the Agreement has been concluded, withdraws from the Agreement.
• Student: the natural person who participates in the Course and/or purchases the services offered by De Taalkamer, not always the Client.
• Course: the education, training and/or education provided by De Taalkamer and/or the supply of teaching materials and/or the offering of (partial) examinations and/or an EVC trajectory and/or another form of assessment.
• De Taalkamer: the provider of the Course, located in Amersfoort and registered with the Chamber of Commerce under number 52139999 and can be reached by email info@de-taalkamer.nl.
• Client: the employer (or their employee, also known as a Student) or the employer's legal successors, or a self-employed person acting in the exercise of a profession or business or acting as a natural person, who purchases a service from De Taalkamer.
• Agreement: the Agreement as referred to in these terms and conditions, concerning the purchase of a service from De Taalkamer by the Client.
• Parties: Client and De Taalkamer jointly.
• By writing: by writing we mean: by letter, e-mail or any other form of electronic communication intended for the purpose of recording.

Article 2. Applicability of general terms and conditions

1. If the general terms and conditions have been declared applicable, this applies to all offers, activities, quotations and Agreements for the Course, training and education between the Parties.

 Article 3. Offer

1. De Taalkamer submits the offer (preferably) in writing.
2. De Taalkamer provides the Course in accordance with the general terms and conditions and specifications included in the offer.
3. The offer states the rate at which the Course is provided.
4. The price stated by De Taalkamer applies exclusively to the offer in question.

Article 4. Agreement

1. The Agreement is entered into upon acceptance of the offer and on the condition that the Parties fully agree on its content and execution. This agreement is reached when De Taalkamer, on the one hand, gathers the necessary information in sufficient detail, and when the Client, on the other hand, has provided all essential information for the design and execution of the Agreement to the best of their knowledge.
2. The course must begin on the start date specified in the offer. The start date can be adjusted upon consultation.
3. If the Course has not started within two months after the (further) agreed start date due to the actions of the Client, the Client can no longer derive any rights from an accepted offer.
4. De Taalkamer is obliged to provide the Course according to the offer, if the offer is accepted within the specified period.
5. The first lesson of the Course must take place within 60 calendar days of the last intake session of the Course. If the first lesson of the Course does not take place within 60 calendar days of the last intake session of the Course due to the Client's actions, the Client can no longer derive any rights from an accepted offer.
6. If, after an intake interview for an individual course, the client decides not to take lessons, or if lessons are not started within 60 days of the intake interview, De Taalkamer will charge a one-time fee of €100 excluding VAT for the intake interview. If a group lesson agreement has been made that does not start within 60 days and/or is canceled, De Taalkamer will charge the Client 25% of the total cost.

Article 5. Price changes

1. The Language Chamber reserves the right to increase rates if wages, charges, costs, and/or market developments give reason to do so.
2. If a price change occurs within three months of the conclusion of the Agreement but before the start of the Course, this will not affect the agreed price.
3. For ongoing Online Training Agreements, De Taalkamer may index its rates annually. The annual indexation always takes place prior to the start of the new academic/school year, effective July 1st, based on the CBS consumer price index for all households.

 Article 6. Postponing lessons

1. The Parties may agree that the lessons, or part thereof, offered within a Course will take place on days or at times other than those specified in the offer. The Parties will then agree on how the associated costs will be shared. The basic principle here is that De Taalkamer will charge costs if the change is not made at least five business days before the previously agreed-upon start time of the lesson or Course.
2. For courses or lessons on the first working day after a weekend or public holiday, any changes must be agreed at least 5 working days before the weekend or public holiday in question.
3. Lessons can be rescheduled if this is done no later than 5 working days before the time of the lesson.
4. If the Client does not request De Taalkamer to reschedule the lesson or does not request this within 5 working days before the start of the lesson, De Taalkamer is entitled to charge the reserved time in all reasonableness and fairness.
5. If De Taalkamer is forced to postpone or move one or more lessons due to illness or absence of the teacher, for example, it will inform the Client and Student – voor zover contactgegevens bij De Taalkamer bekend zijn – inform us of this as soon as possible.
6. De Taalkamer will re-offer cancelled lessons and, if De Taalkamer decides not to do so after consultation with the Client, it will refund a proportionate part of the agreed course fee, without being obliged to pay a higher or different fee.

Article 7. Cancellation & (interim) termination of the Agreement

1. Article 7. Cancellation & (interim) termination of the Agreement
   1. Cancellation before the Course has started or interim termination must be made in writing or electronically.
   2. The Agreement can only be cancelled in writing up to 10 working days before the start of the Course, and in case of cancellation an administration fee of €40 will be charged in any case.
   3. The Agreement can only be cancelled in writing up to 10 working days before the start of the Course, and in case of cancellation an administration fee of €40 will be charged in any case.
2. De Taalkamer may cancel a Course if insufficient Students have registered or been admitted, or if the execution of the Agreement or quotation is otherwise difficult for De Taalkamer.
3. De Taalkamer may cancel a course up to 10 business days before the start of the course. In the event of cancellation by De Taalkamer, everyone will be notified in writing as soon as possible.
4. De Taalkamer may cancel a course up to 10 business days before the start of the course. In the event of cancellation by De Taalkamer, everyone will be notified in writing as soon as possible.

Article 8. Payment

1. Payment must be made without suspension or offset within 30 days after the invoice date by transferring the amount due to IBAN NL93 TRIO 0379 6889 56 (Triodos) in the name of De Taalkamer in Amersfoort.
2. Unless otherwise agreed, the course fees must be paid by the Client. If someone else pays, the Client remains responsible for payment of the course fees.
3. Payments and prices are in euros. Costs associated with international payments are the responsibility of the Client.
4. De Taalkamer invoices 50% of the agreed-upon costs immediately after the agreement is concluded through acceptance of the offer by the Client. The remaining costs will be invoiced no later than five business days after the last lesson.
5. The payment term for invoices is 30 days after invoice date, unless otherwise agreed in writing.
6. If the Client does not meet the payment obligations within the payment term, the Client will be in default.
7. In the event of default by the Client, the Client will be given the opportunity to pay the claim in accordance with the reminder procedure, without additional costs.
8. If payment is not received after the reminder procedure, the Client is obligated to pay the full amount owed and the statutory (commercial) interest accrued thereon, in addition to the full amount of (out-of-court) collection costs. The collection costs are calculated according to the scale in the Decree on Compensation for Out-of-court Collection Costs (BIK) and amount to:

• 15% of the outstanding principal amount of the claim on the first €2,500.00 (with a minimum of €40.00);
• 10% of the outstanding principal amount of the claim on the next €2,500.00;
• 10% of the outstanding principal amount of the claim on the next €2,500.00;
• 1% of the outstanding principal amount of the claim on the next €190,000.00;
• 0.5% on the excess of the principal sum, with a maximum of €6,775.00.

9. If the Client is in default, all reasonable costs incurred in obtaining satisfaction out of court shall also be borne by the Client, in addition to any legal and enforcement costs.
10. Upon entering into the Agreement, the Client shall provide all information required for invoicing (such as cost center and order numbers) in writing and in a timely manner. If this information was not demonstrably provided in writing upon entering into the Agreement, the absence of this information upon invoicing does not entitle the Client to suspend payment. Unless expressly proven otherwise, the administrative data of De Taalkamer shall be decisive regarding the accuracy of the Client's obligations to De Taalkamer.
11. If the Client has any objections regarding the amount declared, he will do so no later than 14 days after receipt of the original invoice, by means of a reasoned written notification to De Taalkamer.
12. During the handling of a complaint or dispute, De Taalkamer will suspend the charging of interest and collection costs.
13. In the event of late payment, De Taalkamer is entitled to suspend further lessons until the payment obligation has been met.

Article 9. Delivery of Teaching Materials

1. The course fee does not include the costs of any exam, books, or other study materials, unless otherwise stated or agreed.
2. The Client/Student will receive information about the required study materials before the start of the Course so they can acquire them themselves. If the Client acts in a different capacity than the Student, they will ensure that the Student is informed of this in a timely manner.
3. If the Language Room provides the teaching materials, it will do so on time. Timely delivery also includes providing timely access to teaching materials offered electronically.

Article 10. Conformity and non-compliance with the Agreement

1. The Course and the teaching materials provided must meet the reasonable expectations of the Client.
2. De Taalkamer may always replace a teacher or trainer with another teacher or trainer in case of illness or other compelling reasons, at the discretion of De Taalkamer.
3. De Taalkamer will reschedule any cancelled lessons and, if De Taalkamer decides not to do so after consultation, will refund a proportionate portion of the agreed-upon course fee, without being liable for any additional costs or other costs. This does not constitute a defect, non-conformity, or failure to comply with the agreement.
4. If the Client fails to fulfil its obligations, De Taalkamer is entitled to suspend its obligations.
5. If De Taalkamer fails to fulfill its obligations, the Client may suspend its obligations. In the event of partial or improper fulfillment, suspension is only permitted to the extent justified by the failure.

Article 11. Online Course (supplementary)

1. It is possible to participate in an online course.
2. The client will receive confirmation of their order (unless a malfunction occurs). After successfully completing the online payment process, immediate access to the online training will be granted, and the client will have access to the content through their own login (unless clearly indicated otherwise). At this point, the order can no longer be canceled, and no refunds are available for paid amounts. Cancellation is not possible, and the full amount must be paid. The client, acting as a natural person, hereby waives their right of withdrawal.
3. De Taalkamer may refuse participation to certain participants at any time for any reason. The participant in question will be notified of this, without De Taalkamer being obligated to provide a reason, after which the payment obligation will lapse and any payments already made (naar evenredigheid van niet ontvangen prestaties) worden gerestitueerd.
4. De Taalkamer cannot guarantee that the online meeting will be accessible at all times and without interruptions and/or disruptions. De Taalkamer is in no way liable or liable for any damage resulting from or arising from the (temporary) unavailability or (interim) failure of the connection.
5. The Client is responsible for the purchase and/or proper functioning of the infrastructure and adequate telecom facilities (including internet connection) required for use.
6. Participation is not obligatory, but failure to participate does not mean that you are entitled to a (partial) refund of any amounts already paid.
7. De Taalkamer strives to keep the materials accessible online during the term of the purchased training (for a period of one year), but cannot guarantee this.
8. De Taalkamer may change the content and schedule components from time to time for improvement. The Client will be notified of this, without being obligated to provide a reason. De Taalkamer will always send this message to the last email address provided. Failure to provide a new email address is at the Client's own risk.

Article 12. Complaints

1. Complaints must be submitted in writing via email.
2. The complaint will contain a clear description of the complaint, as well as the name, contact details and any relevant documents or evidence.
3. Anonymous complaints will in principle not be considered, unless the nature of the complaint justifies anonymous treatment.
4. A written confirmation of receipt will be sent within five working days of receipt of the complaint.
5. The confirmation of receipt contains information about the further procedure and the expected time within which the complaint will be handled.
6. De Taalkamer will investigate the complaint carefully and impartially. If necessary, additional information and/or clarification can be requested from the parties involved.
7. De Taalkamer aims to handle complaints within four weeks of receipt. If this deadline is not feasible, the Client will be informed in a timely manner of the reason for the delay and the new expected processing time.
8. After completion of the investigation, the Client will receive a written and reasoned decision from De Taalkamer.
9. If the complaint is found to be justified, De Taalkamer will take appropriate measures to rectify the situation and prevent recurrence. The client will be informed of these measures.
10. All complaints and related correspondence are treated confidentially. Only individuals directly involved in handling the complaint have access to the information.
11. Filing a complaint may not have any adverse consequences for the Client. De Taalkamer ensures that complainants are protected from harm or reprisals as a result of filing a complaint.

Article 13. Liability of De Taalkamer

1. De Taalkamer is solely liable for direct damage resulting from its intent or deliberate recklessness or that of its employees and/or third parties engaged by it.
2. De aansprakelijkheid van De Taalkamer is in alle gevallen beperkt tot het bedrag dat in het desbetreffende geval door de aansprakelijkheidsverzekering van De Taalkamer wordt uitgekeerd.
3. If the insurance does not pay out, liability is limited to the amount of the annual contribution paid.
4. De Taalkamer is not liable for:
5. Indirect damage, including consequential damage, loss of profit, lost savings, damage due to business stagnation;
6. Damage resulting from loss, theft or damage to property of students or third parties within the buildings or on the grounds of De Taalkamer;
7. Damage resulting from incorrect use of facilities, equipment or materials provided by De Taalkamer;
8. Damage caused by acts or omissions of third parties, including guest lecturers and other external parties with whom the Student comes into contact in connection with the Course.
9. Students are responsible for their own personal belongings and must take appropriate measures to prevent loss, theft or damage.
10. Students are obligated to adhere to De Taalkamer's safety regulations and code of conduct. Any damage resulting from failure to comply with these regulations and rules will be the student's responsibility.
11. The student is liable for any damage they cause intentionally or through negligence to the property of De Taalkamer, its employees, fellow students, or third parties.
12. The costs of repair or replacement of damaged property may be recovered from the Student.
13. De Taalkamer has liability insurance that provides coverage for damages for which it can be held liable.

Article 14. Force Majeure

1. Force majeure is defined as any external cause, whether foreseeable or unforeseen, beyond De Taalkamer's control and which prevents De Taalkamer from fulfilling its obligations. This includes, but is not limited to: pandemics, epidemics, government measures, strikes, fire, natural disasters, war, terrorist attacks, internet or power outages, and other unforeseen circumstances that hinder the normal course of educational activities.
2. In the event of force majeure, De Taalkamer's obligations will be suspended for as long as the force majeure situation continues.
3. If the period during which De Taalkamer is unable to fulfil its obligations due to force majeure lasts longer than 30 days, both parties are entitled to terminate the Agreement in writing without any obligation to pay damages.
4. De Taalkamer will inform the Student as soon as possible in writing of the force majeure situation and its expected duration.
5. De Taalkamer will make every effort to identify alternative means and measures to ensure the continuation of its educational activities to the greatest extent possible, for example by offering online education.
6. During the force majeure period, the student is obliged to participate in the alternative educational activities offered by De Taalkamer and to make every effort to safeguard study progress as much as possible.
7. During any period of force majeure, the student shall be required to participate in the alternative educational activities offered by De Taalkamer and to make every reasonable effort to safeguard study progress.

Article 15. Termination

1. In the event of liquidation, bankruptcy or (provisional) suspension of payment of the Client, or if the debt rescheduling scheme is declared applicable to the Client, or if an attachment is levied against the Client’s assets, as well as in cases of force majeure and in cases where the Client fails to fulfil its obligations, all obligations of the Client under any Agreement shall become immediately due and payable.
2. De Taalkamer shall then be entitled to suspend the performance of any Agreement concluded with the Client or to proceed with the termination of such Agreement.

 Article 16. Intellectual Property

1. All materials provided by De Taalkamer, such as books, practice exams, readers, models, techniques, instruments and software, are subject to the copyrights of De Taalkamer or third parties. The copyright and ownership rights to the Course rest entirely with De Taalkamer.
2. The materials referred to in this Article may not be reproduced, disclosed and/or otherwise made available to third parties or provided to third parties without the express prior written consent of De Taalkamer, both during the term of the Course and thereafter.
3. It is also not permitted to disclose the materials in an amended form or to use them under one’s own name without the prior written consent of De Taalkamer.
4. The Course materials provided are intended for personal use only. The student is granted solely a personal, non-exclusive, non-transferable right to use the provided study materials for personal study and educational purposes.
5. Any infringement of the intellectual property rights of De Taalkamer or third parties by the student may result in legal action and disciplinary measures by De Taalkamer.**

Article 17. Confidentiality

1. De Taalkamer undertakes to treat all confidential information provided as strictly confidential and to use such information solely for the purpose for which it was provided.
2. De Taalkamer shall take appropriate technical and organizational measures to protect confidential information against unauthorized access, loss or disclosure.
3. The student undertakes to treat all confidential information provided by De Taalkamer as strictly confidential and to use such information solely for the purpose for which it was provided. The student shall not disclose any confidential information to third parties without the prior written consent of De Taalkamer.
4. Onder vertrouwelijke informatie wordt verstaan alle informatie die door De Taalkamer of door Cursisten wordt verstrekt en als zodanig is aangeduid of waarvan redelijkerwijs kan worden aangenomen dat deze vertrouwelijk is. Dit omvat, maar is niet beperkt tot, persoonlijke gegevens, studieresultaten, onderzoeksgegevens, bedrijfsinformatie en niet-openbare informatie over De Taalkamer.

Article 18. GDPR

1. De Taalkamer collects and processes personal data solely for specific, explicit and legitimate purposes, as described in its privacy policy.
2. The personal data that may be collected include, but are not limited to: name, address, date of birth, contact details, study results and other information necessary for the performance of educational and administrative tasks.

Article 19. Dispute Resolution and Applicable Law

1. The Agreement shall be governed by Dutch law, unless mandatory law requires the application of the law of another country.
2. Disputes arising out of or in connection with the Agreement shall preferably be resolved amicably. If a dispute cannot be settled amicably, it shall be submitted to the competent court in the district in which De Taalkamer is established.